Features

Transparency of service

WORKSHOP

Employing a windows-based point-and-click interface, Titan Workshop brings the traditional paper-based workshop up to speed with the rest of the dealership.

Titan uses innovative design and technology to integrate service with all other departments to maximise efficiency through automated processes, simplistic visualisation of work flows, and matches CRM campaigns with service delivery standards to increase customer retention.

Add efficiency to the process by streamlining technician clocking through the Technician Timeclock mobile app.

Titan DMS Features - Workshop (Pic1&2)
Previously, we had an issue in our service department. There was an order issue regarding parts - there was a $5K leakage every month. But the new Titan system doesn’t allow this kind of thing to happen.
Sam Elabbasi ..... - Dealer Principal, Windsor Auto Group, NSW, Australia
[Hyundai • Nissan]
Service progress in one screen

Knowing the status of a job at any time during the day allows for staff to better manage changes in workloads or unforeseen customer demands. Titan Workshop provides a single-screen overview of every technician on site, their current work status, and the status of the jobs they have allocated to them. This visibility is key in monitoring and controlling the workshop on a day-to-day basis.

Visibility is key in monitoring and controlling the workshop

Understanding that the workshop is much more than just booking and service, Titan Workshop also manages workshop loading and work identification, with staff given the opportunity to upsell to the customer at any stage of their vehicle service cycle.

As with other Titan products, the system allows for full costing and processing through to the General Ledger, decreasing user input to further increase efficiency and accuracy of data.

A unique and innovative feature of Titan Workshop is the integration with OEM service menus. Understanding the needs of both the dealer and the manufacturer, Titan is continually driving the industry forward through integrated services – both internally and externally. The introduction of OEM service menus into Titan Workshop brings labour, parts and sundry requirements into a point-and-click interface giving accurate costs at the time of booking.

Regardless of the size of the workshop or the number of technicians on site, Titan Workshop provides clarity and control to a multifaceted and fast-paced workshop.

Titan DMS Features - Workshop (Pic2)
Features
  • Single-screen technician site overview
  • Integrated OEM service menus
  • Full costing and processing through to the general ledger
  • Management of workshop loading and work identification
  • Point-and-click windows-based functionality

 

Mobile App

Technician Timeclock

True mobility in the workshop

Understanding the value of a mobile society, Titan continues developing mobile solutions to enhance current DMS processes.

Technician Timeclock complements the Titan Clocking system by providing Technicians with a faster, and more personal clocking experience, which can be conducted offsite, or at the work bay.

Technician Timeclock on Mobile
The app works well and is a time saver for us.
Damien Coutts - Group Fixed Operations Manager, Berwick Motor Group, VIC, Australia
[Nissan • Kia • Suzuki • Jeep • Chrysler • Fiat • Haval • Great Wall]
Increase efficiency department-wide
  • Employ a SINGLE LOGON per technician, removing the need for tech selection for each clocking.
     
  • Allow the setting of VEHICLE STATUS, to more accurately monitor where a vehicle is, and at what stage of the service delivery procedure the vehicle is in.

  • Allow technician clocking from REMOTE LOCATIONS for field service agents, without the need for a PC or laptop.
     
  • Facilitate more accurate technician EFFICIENCY REPORTING, through more accurate and convenient job level clocking.
Technician Timeclock - Tech
Download

Technician Timeclock can be installed on any mobile device with internet connectivity.

Simply download the app (available on Apple or Android) and login with your unique ID* to connect with the Titan DMS direct.

 

 

 
* Additional charges apply.