It was surprisingly seamless. There are lots of horror stories in the industry when changing a DMS provider. I expected a few more issues in terms of data changeover, or invoices not working from day one, but there was none of that. It all happened very smoothly. That continued throughout the rollout.
There were about 6,500 files that were changed over, and only five were wrong – and they weren’t Titan issues, they were issues that we had with the data, like incorrect dates.
I have three business partners that were expecting massive problems, as they’ve seen how these changeovers can fail. But all the pre-work that Titan did in advance, all the checking was so thorough, that by the time we came to the go-live date there was nothing left to chance. I kept trying to slow it down to make sure it was ready, as I was extremely cautious, but it wasn’t needed. I was shocked that it worked so well on day one. My business partners were just as shocked as I was.
It was fantastic. I’m still shocked at how easy it went.