There’s less double ups of orders because Titan will only physically allow a part to be ordered once. This reduced aged stock as generally we cannot return parts once ordered.
It is less time consuming to complete a stock order with Titan than what it was with Pentana as there is no manual entry – it is fully automated. This is a time saving of 260 hours per year at a minimum.
Parts forecasting is great, it is guaranteeing that parts will be available when required based on an RO being created which then means there is less work in progress, meaning money is not left outstanding.
Our business manager is also our pre-delivery manager so she is now able to see exactly at what point new vehicles are at in the service department and whether parts have arrived. It has alleviated the need for daily meetings with service and parts department – meaning she now has more time to spend selling to customers.
Vehicle gross has increased due to it being easier to cost vehicles at point of sale – on average it has increased by $200 per unit.
One of our key reasons for changing to Titan was the CRM system.
Two years earlier Pentana stopped supporting their CRM system that cost $85 per month and wanted us to upgrade to something that cost $3,500 per month plus a $15,000 upfront install cost plus an upgrade to our server. We couldn’t afford to do that, nor did we want to, so I had been exploring external CRM systems. However every time I found something, we could not get the data to automatically flow from Pentana to the external system so everything would have had to be entered manually. This wasn’t a great solution, so we stopped all of our CRM activities at that time.
It’s been a big learning process and it’s still not 100% correct, but we have now got an operational CRM system with Titan.