FRANCHISE
Nissan
Transparent. Logical. Reliable.
Basically, Titan did a better job of doing what we needed it to do. We felt in terms of the actual system, it offered us more transparency for our staff and users than they previously had.
In addition to that, it also offered a good benefit versus the cost.
I think that’s probably very hard to define, [but] we have noticed a drop in our work in progress.
Although we started with a clean slate, if we look at monitoring on a numbers basis, we don’t have the same number of open ROs as we did in the old system.
The Titan team who came out – a pat on the back.
From our dealership point of view, it was trouble-free. Everything went smoothly, and they were all available for all queries.
Titan came up for a site scope, and had a very detailed questionnaire – it wasn’t overly difficult, as they understood how a dealership worked, so they asked the right questions. They went back to Brisbane, then did a lot more work on general ledger predominantly for me, then letterheads, etc.
Love them – I cannot speak highly enough about the support team. I got that from everyone available – friendly, helpful, knowledgeable, and patient.
Yes – we’re happy with what we’ve got out of changing DMS to Titan.
We have recommended it to others who are now with Titan as well.
I think obviously Titan will continue to enhance their product, and we’ll be the beneficiary of that.
As technology becomes more and more a part of the business, it seems that’s where the DMS needs to go.
