The main reasons for the change was the costs, and the fact Pentana would over-promise and under-deliver. It was a real frustration. They let the system get old and it was all about selling and not support.
The last straw was when Pentana sold us their reporting package. They made us pay all these setup costs and maintenance fees, and promised it would do everything in the world – but it didn’t. Then after it failed, they turned around and said the product wasn’t working and pulled it, after all the time and effort we put into it, we had nothing.
We were very disappointed with Pentana – we felt that they let us down.
We were getting more and more agitated, because any enhancements we needed, Pentana wanted to charge us for it. When we did agree to pay for it, they wanted a six-figure sum for their Dealer Socket CRM system, but they over-promised and under-delivered.
We wanted a genuine partner, not someone who was going to rip us off.
Tony (DP) found out that other dealers were moving across to Titan and AutoIT. We were over it and wanted to move away from Pentana.
We only reached out to the three different providers. We got in contact with Titan Sales and they were down within a week and went through and presented the product. Then there was a second follow up with a deep dive. I had over 70 questions that we wanted the system to do – a lot of that came from the core business requirements and the frustrations of the Pentana system. Titan were able to answer them all.